Last updated: June 7, 2020
Thank you for shopping at Tesoros.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
A. Can I exchange an item?
1. We accept exchanges under certain conditions:
a) Item must have been purchased at TESOROS online store
b) The Item must be unused.
c) The Return or exchange request is made within 7 days of receipt of the package.
2. To request for an exchange please contact us at firstname.lastname@example.org with your request and e-mail subject as:
Exchange - (Customer Name)-Order No.
Ex. Returns - Juan Dela Cruz - Order No. 001
Our Customer Service Team will revert to you within 48 hrs. After your request has been processed and permitted, you must return the package within 3 days and provide proof of shipment.
(e.g. Courier Waybill/Tracking Number)
B. If I return an item who will pay for the freight charges?
1. Returns/Exchanges within the Philippines are free.
2. Returns/Exchanges freight charges outside the Philippines are for the account of the customer/buyer.
3. Feel free to contact our support agents through our helpdesk for more details.
C. How long does it take to process a return?
Once received at our Main Office allowable period is:
1) Local Returns - 14 days upon approval of request
2) International Returns – 21 days upon approval request
Note: Customers are advised to ship items back to the following address
3rd Floor Tesoros Building
1016 Arnaiz Avenue, San Lorenzo Village
Makati, Philippines, 1223.
within 3-days of advice from our helpdesk.